Missed-call text-back for busy local businesses
If you're on a roof, under a sink or in the middle of a haircut, you can't answer the phone. The person calling usually doesn't leave a voicemail. They go back to Google and call the next business on the list.
Missed-call text-back gives that caller a reason to wait for you.
How it works
When you can't answer, the caller automatically gets a short text from your business, such as "Sorry we missed you, how can we help?". Their reply comes to you, so you can book them when you're free instead of losing them to the next business on Google.
We set it up with your current phone, so customers keep calling the number they already know. There's no new number to print on your truck or your business cards.
Who it's for
It's most useful for businesses where the owner or the crew is busy with their hands most of the day:
- Trades: plumbers, HVAC, electricians, roofers and landscapers.
- Shops: auto repair, body shops and detailers.
- Appointments: salons, barbers, clinics and studios.
What's included in Never Miss a Call
- Everything in Get Found: a website with your domain, hosting and up to 2 edits a month.
- Automatic missed-call text-back on your current number.
- A lead pipeline, so every enquiry is in one place instead of scattered across texts, voicemails and emails.
- A monthly report on the missed calls we texted back.
Want follow-up and reviews too? Full Service adds follow-up sequences, Google Business Profile upkeep, and review requests and replies.
Respectful texting, done properly
The text is a reply to someone who just called you, and it names your business. We keep it short and useful, and anyone who replies STOP won't get further texts. If you'd like to send marketing messages beyond that, we'll talk through consent with you first so you stay on the right side of Canada's anti-spam rules.
Setup
On a free call we'll ask how you take calls today, which phone you use and what you'd like the text to say. We then set everything up and send it to you for approval before it goes live.
What it costs
All prices are in Canadian dollars, plus HST.
- Get Found: $399 setup + $119/mo (12-month minimum), or $0 down at $169/mo for the first 12 months, then $119/mo (same 12-month minimum).
- Never Miss a Call: $499 setup + $269/mo (6-month minimum).
- Full Service: $797 setup + $397/mo (6-month minimum).
- Founding offer: $497 setup + $297/mo (6-month minimum, contract only).
- Local SEO add-on: $349/mo, no setup fee (3-month minimum), on its own or added to any plan.
Every contract plan also has a no-contract option at a higher price; just ask. Full details are in Pricing.
Common questions
Do I need a new phone number?
No. We set it up with your current phone, so customers keep calling the number they already know.
What does the text say?
Something short from your business, such as "Sorry we missed you, how can we help?". We write it with you and you approve it before it goes live.
Where do the replies go?
Replies come to you, so you can answer and book the job when you're free.
What if someone doesn't want texts?
Each text names your business, and anyone who replies STOP won't be texted again.
Is there a minimum term?
Never Miss a Call has a 6-month minimum, then it's month to month. A no-contract option is available at a higher price.
Talk it through with us
Book a free call at a time that suits you, or send us a request and we'll get back to you.